Refund policy

Refund & Returns Policy

We give you 60 days.

If TailFuel™ isn't right for your dog, email us at contact.boutique.fr26@gmail.com within 60 days of delivery and we'll refund your order in full. You don't need to send the jar back, and it doesn't matter that you've opened it — you can't judge a supplement you haven't used.

We ask one thing: give it a genuine try. Turkey tail and probiotics need several weeks before there's anything worth noticing, which is exactly why this guarantee runs 60 days and not 14.

How to request a refund
Email us with your order number and a line about how your dog got on. We reply within 12 hours, 7 days a week. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Fair use
Our guarantee covers one refund per household. On multi-jar orders we'll refund the full amount and ask you to return any unopened jars at our expense — the one you've started is yours to keep.

Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, email us with a photo within 14 days of delivery and we'll replace it or refund it — your choice, no return needed.

Cancelling an order
Orders are dispatched quickly. If you need to cancel, email us as soon as possible — if it hasn't left our warehouse, we'll cancel it and refund you the same day. If it's already gone, our 60-day guarantee covers you.

Your statutory rights
This guarantee sits on top of your legal rights and does not replace them.

United Kingdom: under the Consumer Contracts Regulations 2013 you have a statutory 14-day right to cancel from the day you receive your order, for any reason. Our 60-day guarantee is more generous, but your statutory right stands regardless.

Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Questions
Email contact@tailfuel.com. A person reads it, usually within 12 hours.